Follow these simple jewelry care instructions for your Catherine Nicole pieces to keep them always looking like when you bought it.
- Simply use an old toothbrush and a mixture of warm/hot water, dish soap and standard jewelry care cleaner like “Tarn-X”, (available at most grocery stores).
- Keep your jewelry from tarnishing by storing it in an air-tight baggie (or ziplock) and keeping it dry.
If you have any problems with your jewelry care, please let us know. We want you to love your Catherine Nicole purchase!
How will I receive my order?
The order will be shipped through USPS priority unless otherwise requested.
How long will it take to ship my order?
The order will be shipped within 0-1 business days, except in the rare case additonal materials are required. If this is the case, you’ll be immediately notified.
How much will it cost to ship my order?
Shipping costs may vary depending on your location and how many items are purchased.
Should I expect confirmation from the seller about this product?
Yes, Catherine sends all of her customers personal notes to confirm receipt of your order and you will also receive a confirmation email from USPS unless another carrier was selected.
Can I cancel my order?
Yes, you can cancel your order any time before it is shipped and can return items up to 30 days after they are received. Becasue everything is made-to-order, you may not return more than 30% of your order. In other words, don’t order a bunch of stuff just to try on and return, because I make it almost all by hand. Of course, if you aren’t happy with your purchse, I want you to return it and not feel any loss.
We accept returns for up to 30 days from the date the order was delivered. Because so many of our items are made-to-order, you may only return up to 30% of the items purchased.
To return an item:
- Simply send an email to firstname.lastname@example.org with the following information: The order number, the name of the item being returned, and your reason for returning the item.
- Send back any unused product to Catherine Nicole PO Box 151463, Austin, TX 78715 in unused, sellable condition along with the original packaging. Once the package is received and confirmed sellable we will issue a refund to the original form of payment.