Customer Care

Company

Where is Catherine Nicole jewelry made?
Our handmade, high-quality jewelry is made especially for you in our studio in Austin, Texas.

Does Catherine Nicole have a store front?
We sell our products in boutiques worldwide, online, and by appointment in our studio.  To find a store in your area or set up and appointment for the studio please send us an e-mail.

How do I get in contact with Catherine Nicole?
In regards to questions, orders, custom designs and out-of-stock items please send us an e-mail and we will get back to you quickly.

How do I keep up with the latest news regarding Catherine Nicole?
You can find out about our newest styles, events and deals by liking our Facebook fan page and following us on Twitter. You can also join our mailing list to learn about sales and deals.  Join our mailing list!

Products

What materials are used in this product?
We use 14 karat gold fill, semi-precious stones, Swarovski pearls and crystals, vintage chains, 14 karat gold vermeil and sterling silver.

Are there any other chain lengths available?
Yes, everything is made to order. If you would like a variation in the chain length or have a question about a specific item please do not hesitate to e-mail us.

Can I place a custom order?
Yes, send us an e-mail and let us know what you would like and we will try to accommodate your custom order.

What is the proper way to clean my jewelry?
Cleaning instructions are included in orders for pieces that need special cleaning.  If you ever have any questions about how to care for your piece, please don’t hesitate to e-mail or call us.

Does the company offer jewelry maintenance/cleaning services?
Yes, we will clean your jewelry for free if you ship it to us.  If you would like this service please send us an e-mail and we will give you the information to move forward with this service.

Payment

Is this site secure?
Yes, this site is secure. Our customers information is kept confidential and is not distributed to other vendors.

What are the types of payment I can use to purchase this order?
We accept Paypal, Visa, Mastercard, and American Express.

When will my credit card be charged?
Your credit card will be charged when the order is shipped to you.

Who do I contact if there is a problem with my order?
If there are any questions about your order once you receive shipment, please e-mail us and we will get back to you quickly.

Shipping & Delivery

How will I receive my order?
The order will be shipped through USPS priority unless otherwise requested.

How long will it take to ship my order?
The order will be shipped within 1-4 business days unless otherwise requested.

How much will it cost to ship my order?
Shipping costs may vary depending on your location and how many items are purchased.

Should I expect confirmation from the seller about this product?
Yes, Catherine sends all of her customers personal notes to confirm receipt of your order and you will also receive a confirmation email from USPS unless another carrier was selected.

Can I cancel my order?
Because your order is handmade to order, we do not accept cancellations after an order has been placed.

Returns

What is the return policy?
We accept returns for up to 30 days from the date the order was delivered.
1. Simply send an email to orders@catherinenicole.com with the following information: The order number, the name of the item being returned, and your reason for returning the item.
2. Send back any unused product to Catherine Nicole PO Box 151463, Austin, TX 78715 in unused, sellable condition along with the original packaging. Once the package is received and confirmed sellable we will issue a refund to the original form of payment.